Privacy Policy
Pipestaff operates a caregiver lead-generation service for U.S. home care agencies. This policy explains what we collect, why we collect it, and what we do (and don’t do) with it.
Information we collect
When an agency signs up, we collect the work email, ZIP code, and agency name you provide. We also collect billing information processed through Stripe — Pipestaff never sees or stores your card number. When candidates are routed to your agency, we share their name, contact information, credential type, ZIP code, and shift preferences; we retain a record of the routing event for billing and dispute resolution.
How we use information
- To deliver candidate leads to the single agency that matches their coverage area
- To send you email notifications about each delivered lead and weekly billing summaries
- To process payments and prevent fraud
- To respond to support requests and improve the service
What we do not do
- We do not sell your information or candidate information to third parties.
- We do not share your candidate with another agency once routed — exclusivity is the entire product.
- We do not run advertising trackers on this website.
Third-party services
We use Stripe to process payments under their own privacy terms. We use a transactional email provider to send lead-delivery notifications. We do not integrate third-party advertising, analytics, or social-media tracking on this site.
Data retention
We retain your account information for as long as your account is active. We retain lead-routing records (timestamps, candidate ZIP, credential type, agency of record) for at least 24 months to support billing disputes and tax reporting. Candidate contact information shared with your agency is retained in your dashboard until you delete it.
Your rights
You can request a copy of the data we hold about your agency, ask us to correct it, or close your account at any time. To exercise any of these rights, email hello@pipestaff.com. We respond within 30 days.
Updates to this policy
If we make material changes, we’ll update the “Last updated” date at the top of this page and, for significant changes, notify active accounts by email before the change takes effect.
Contact
Pipestaff
hello@pipestaff.com
(720) 817-6600
This privacy policy is provided for transparency and is not legal advice. Have a lawyer review it before relying on it for compliance with HIPAA, state privacy laws, or other regulatory requirements.