Terms & Conditions
By signing up for or using Pipestaff, you agree to the terms below. We’ve kept them as short and clear as possible.
1. The service
Pipestaff screens caregiver candidates (CNAs, HHAs, nurse aides, and similar roles) who are actively looking for work and routes each one exclusively to a single home care agency based on the agency’s chosen coverage ZIP codes. The agency receives the candidate’s contact information, credential type, ZIP code, and shift preferences by email and in the Pipestaff dashboard.
2. Free leads and paid leads
Your first five leads are free. We keep a payment method on file but do not charge it until those five are delivered. After that, pricing is $10 per lead. Weekly billing is handled by Stripe; an itemized invoice is emailed every Monday for the prior week.
3. No refunds on delivered leads
Because a delivered lead is contact information we’ve already routed to you exclusively and cannot route elsewhere, charges for delivered leads are non-refundable. If you believe a lead is materially inaccurate or duplicative, contact us within 14 days and we’ll review it on a case-by-case basis.
4. Pause and cancellation
You can pause or cancel from your dashboard at any time, instantly, with no cancellation fee. After pausing or cancelling, no new leads are routed to you. Charges already invoiced for leads delivered before pause/cancellation remain due.
5. Your responsibilities
- Provide accurate agency information when signing up.
- Use candidate contact information solely for hiring outreach related to your agency.
- Do not resell, rent, or publicly repost candidate information.
- Comply with applicable employment, anti-spam (e.g., TCPA), and equal-opportunity laws when contacting candidates.
6. No guarantee of hiring outcome
We screen and route candidates who indicate they are actively looking for work, but we do not guarantee that any candidate will accept an interview, offer, or onboarding. Pipestaff is a lead-generation service, not a placement agency.
7. Limitation of liability
To the maximum extent permitted by law, Pipestaff’s total liability for any claim arising from the service is limited to the amount you paid Pipestaff in the 12 months before the claim. We are not liable for indirect, incidental, or consequential damages.
8. Governing law
These terms are governed by the laws of the State of Colorado, without regard to its conflict-of-laws principles.
9. Changes
We may update these terms from time to time. For material changes, we’ll notify active accounts by email at least 14 days before the change takes effect. Continued use of the service after that date constitutes acceptance of the updated terms.
10. Contact
Questions about these terms? Email hello@pipestaff.com.
This document is a general terms of service and is not legal advice. Have a lawyer review it before relying on it for your specific business.